We at Cocotier Innovative Solutions Private Limited give immense importance to your data privacy and any data that we collect from you during your visit to our website. We collect information with your knowledge and consent and by fair means. Cocotier takes utmost care regarding data security and prevents any loss, theft, or any kind of unauthorized access, disclosure, copying, or modification. We strictly refrain from sharing personal information publicly or with third parties, except when required by law.
Few Points to Consider
- We deny control of any outsourced sites and any responsibility or liability for their respective privacy policies.
- You reserve the complete right to deny any personal information with the understanding that we may be unable to provide you with some of your desired services.
- We regard your continued use of our website as acceptance of our practices on privacy and personal information.
- Cocotier Innovative Solutions reserves the right to amend this privacy policy at any time to reflect changes to its personal information practices.
- Personal information like name, email ID, phone number etc. is generally provided voluntarily by the user.
- Non-Personal Information (analytical and statistical data) is gathered by the Company to monitor how the software or the website is used, including information related to the user's devices.
- The Company may automatically collect certain information about your use of the software and combine all information collected through the website with information received from other sources, and use it according to the terms of this Privacy Policy.
- The Company may use and retain information received from users through email or other communications to process inquiries, respond to requests, and improve the website and software.
Collection of Your Information
When you use our Platform, we collect and store your information which is provided by you from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which are optional.
We may collect the following types of personal data:
- Name, email address, phone number, and delivery or billing address
- Payment details including credit/debit card or other payment instrument information
- Account registration information when you sign up for our services
- Browsing patterns, preferences, usage trends, and interaction data on the Platform
- Device information, IP address, browser type, and referring/exit URLs
- Feedback, reviews, or correspondence you submit on the Platform
- Government-issued identity or compliance documents such as PAN or GST Number, where applicable
Use of Your Information
Your personal data is used by us to:
- Process and fulfil orders, deliver products and services, and handle payments
- Communicate with you about orders, service updates, and promotional offers
- Provide customer support and resolve disputes or complaints
- Personalise and optimise your experience on the Platform
- Conduct market research, surveys, and internal analytics
- Detect, prevent, and investigate fraud or illegal activities
- Comply with legal obligations and enforce our Terms of Use
- Measure, maintain, and improve our products and service offerings
With your consent, we may also access your device's location, camera, or contact information to provide specific features or services.
Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to analyse web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your device that assist us in providing our services. Cookies do not contain any personal data.
Most cookies are "session cookies" that are automatically deleted at the end of a session. You may decline or delete cookies through your browser settings, although this may limit your ability to use certain features. We may use third-party analytics tools such as Google Analytics. You can opt out at tools.google.com/dlpage/gaoptout.
Sharing of Personal Data
We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:
- With affiliates, group companies, and trusted business partners to deliver products and services
- With service providers and vendors who assist us in operating the Platform under appropriate data protection agreements
- With law enforcement agencies or regulatory authorities when required by applicable law or court order
- In connection with a merger, acquisition, or restructuring of our business
Cocotier does not control, endorse, or assume responsibility for the privacy practices of third parties. We encourage you to review their privacy policies before sharing any information with them.
Links to Other Sites
Our Platform may provide links to third-party websites or applications that may collect personal data about you. You will be governed by their respective privacy policies once you leave our Platform. Cocotier shall not be responsible for the privacy practices or content of third-party policies, and we request you to read them before disclosing any information.
Security Precautions
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account, we employ secure server protocols to help keep your data safe. Once your information is in our possession, we follow our internal security guidelines to protect it against unauthorized access.
However, users accept that data transmission over the internet cannot be guaranteed as completely secure, and certain inherent risks remain. Users are responsible for maintaining the confidentiality of their own login credentials and account passwords.
Choice / Opt-Out
We provide all registered users with the opportunity to opt out of receiving non-essential promotional or marketing communications. If you do not wish to receive such communications from us, please write to us at the contact information provided below and we will process your request promptly.
Children's Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you share personal data of a minor, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal data in accordance with applicable laws, for a period no longer than required for the purpose for which it was collected, or as required under applicable law. We may retain data in anonymised form for analytical and research purposes even after you discontinue use of the Platform.
Your Rights
You have the right to access, correct, and update your personal data through the functionalities provided on the Platform. You may also request deletion of non-mandatory data, withdraw your consent by writing to us, or request information about the personal data we hold about you. Please note that withdrawal of consent may restrict access to certain services.
Your Consent
By visiting our Platform or by providing your personal data, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy. You also consent to us contacting you via SMS, call, instant messaging apps, or email for the purposes specified in this Policy.
Changes to This Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices or applicable law. We will alert you to significant changes by posting the updated date on this page or by sending you an email when required to do so by applicable law.
Contact Us
For any queries, concerns, or complaints regarding this Privacy Policy, please reach out to us.
Private Limited
1825, Sector 90, Noida,
Uttar Pradesh – 201305, India